The following items are "MADE-TO-ORDER":

• Oversized Hoodies
• Oversized Zip-Up Hoodies
• Oversized Crewnecks
• Oversized Tees
• Boxy LS Tees

"MADE-TO-ORDER" items mean they are crafted specifically for you according to your selected design, print placement, base garment model, size and color.

Because each item is made individually and produced specifically for you, these items are not eligible for returns or exchanges for any reason, including:

• Change of mind
• Incorrect sizing
• Ordering the wrong color, design, or garment

Please double-check all order details, including sizing, before completing your purchase.

Returns for other eligible items (that are not listed above) are available to customers located within the EUROPEAN UNION only.

A return request can be made only within 14 days after your order has been delivered.

To request a return (exercise your right of withdrawal), you must:

Use the "Submit a Withdrawal Request" form located here: "Withdrawal Form"

Or email support@cloudeelle.com within 14 days after receiving your order and include:

• Your full name.
• Your order number (CD1234)
• The items you want to return.

Return shipping costs

• Customers are responsible for all return shipping costs.
• Original shipping charges paid during checkout are non-refundable.

If a return is approved, only the price of the returned item(s) will be refunded.

Exchanges for eligible items (that are not listed above) are available to customers located within the EUROPEAN UNION only.

We do not process direct exchanges, as stock is limited and the item you would like may no longer be available by the time your return is received and processed.

If you would like a different size or product, you must:

1. Return the original eligible item in accordance with the returns policy.
   
2. Place a new order for the item you would like instead.
   
   

Once the returned item has been received, inspected, and approved, a refund for the original item will be issued.

To be eligible for a refund, the item must:

• Be unworn and unused, except for trying it on to determine fit.
  
• Be free from stains, odors, pet hair, damage, washing, alterations, or excessive wear.
  
• Have all original tags attached and intact.
  
• Include all original packaging, or be returned in packaging that provides an equivalent level of protection during transit.
  
• Be returned in the same condition in which it was received.
  
  

Items that do not meet these conditions may be rejected and returned to the customer at the customer's expense.

REFUND PROCESSING

If the return meets all requirements outlined in this policy, the refund will be processed within 7 business days of receiving and approving the return.

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the funds to appear in your account.

We strongly recommend using a tracked and insured shipping service when returning any item.

The customer remains responsible for the returned package until it has been successfully delivered to us.

We are not responsible for returns that are lost, stolen, delayed, misdelivered, or damaged during return transit. If a return shipment is lost, the customer must resolve the issue directly with the shipping carrier.