We currently ship to:

EUROPEAN UNION:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark,
Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, and Sweden.

OTHER EUROPEAN COUNTRIES:

Åland Islands, Monaco, Switzerland, Norway, Iceland, Bosnia &
Herzegovina, Kosovo, Montenegro, Serbia, Türkiye, Albania,
Liechtenstein, Moldova, and North Macedonia.

OTHER LOCATIONS:

United Kingdom, United States, Canada, Australia, New Zealand, and Japan.

These shipping times apply only to orders that have been fulfilled and handed over to the shipping carrier. They do not include production times, which are listed separately in the [ ITEM STATUS ].

ESTIMATED SHIPPING TIMES BASED ON LOCATION:

• EU Countries: 4–8 working days

• Other European Countries: 5–10 working days

• United Kingdom: 8–10 working days

• United States: 10–14 working days

• Australia, New Zealand, Japan & Canada: 3 weeks or more.
  
  

Please note: Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to customs inspections, carrier delays, weather conditions, or peak periods such as holidays.

Shipping costs are calculated automatically at checkout based on the destination and package weight.

The final shipping cost will be displayed before payment is completed.

We are based in Lithuania, and all orders are shipped directly from Lithuania.

For orders shipped outside the European Union, customs duties, VAT, taxes, and other import fees may apply.

These charges are determined by your country's customs authority and are not included in the product price or shipping costs paid at checkout unless otherwise stated.

WHO PAYS THESE FEES?

All customs duties, taxes, VAT, brokerage fees, and import charges are the sole responsibility of the customer.

We do not collect, calculate, or control these fees.

HOW MUCH WILL THESE FEES COST?

Import charges vary by country and order value.

To avoid unexpected costs, we recommend contacting your local customs
office before placing an order to obtain an estimate of any fees that
may apply.

NEW UNITED STATES TARIFFS: 

All packages entering the U.S. are now subject to additional
tariffs and fees following the removal of the "De Minimis" exception.
These charges will be applied at checkout for U.S. customers ONLY,
ensuring full transparency and no unexpected costs on delivery.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number in the [ DISPATCH ] page of our website to monitor your shipment and view the latest delivery updates.

Please contact support@cloudeelle.com with your order number.

We will assist you in finding the best possible solution, whether that involves a replacement or a refund.

If you notice that your package is being returned to us, please contact support@cloudeelle.com as soon as possible.

Packages may be returned by the shipping carrier for several reasons, including:

• An incorrect or incomplete shipping address.
  
• An inaccessible delivery address.
  
• Failed delivery attempts.
  
• Failure to collect the package from a post office or collection point within the required timeframe.
  
• Unpaid customs duties, taxes, or import fees.
  
  

If a package is returned, responsibility for the issue remains with the customer.

You will be required to cover the cost of reshipping the order,
including any fees incurred from the package being returned to us.

If you choose not to pay the reshipping costs, the order will not be
resent. In that case, only the cost of the item(s) will be refunded. Original shipping charges, return shipping fees, customs duties, taxes, and import fees are non-refundable.

Please ensure that all shipping information provided at checkout is
accurate and complete. We cannot be held responsible for delivery issues resulting from incorrect information, failed delivery attempts, or uncollected packages.

If your tracking information shows that the package has been delivered but you cannot locate it:

• Check with family members, neighbors, or building managers to see if it was accepted on your behalf.
  
• Look around your property, including secure locations such as behind planters, furniture, or near your mailbox.
  
• Contact your local postal service or shipping carrier using your tracking number for further assistance.
  
  

Once a package has been marked as delivered by the shipping carrier, delivery is considered complete. We cannot guarantee refunds or replacements for packages that are marked as delivered.

If you need to change your shipping address, contact support@cloudeelle.com as soon as possible.

If your order is still in production, we'll be happy to update it for you. Once the order has been shipped, we can no longer make changes to the delivery address. In that situation, you'll need to contact the shipping carrier directly to see what options may be available.